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Privacy Policy

Introduction

At New Chapter Strength, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, book training sessions, participate in online coaching programs, or communicate with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy. We are committed to protecting your information and ensuring transparency about how your data is handled.

This policy applies to all users of our website, online fitness programs, nutrition coaching services, virtual training sessions, and in-home personal training services.

Information We Collect

We may collect personal information from you when you:

  • Fill out a contact form
  • Schedule a consultation or session
  • Subscribe to newsletters or updates
  • Purchase training or coaching programs
  • Participate in online coaching or virtual classes
  • Communicate with us through email, phone, or social media

The information we collect may include:

  • Full name
  • Email address
  • Phone number
  • Billing information
  • Fitness and wellness goals
  • Health or lifestyle information voluntarily provided
  • Communication preferences
  • Technical website usage data

We only collect information necessary to provide our coaching, customer support, and website functionality.

How We Use Your Information

We use your information to provide a better experience and improve our services. Your information may be used for the following purposes:

  • Responding to inquiries and consultation requests
  • Providing fitness, wellness, and nutrition coaching services
  • Creating personalized workout or nutrition plans
  • Managing appointments and scheduling
  • Processing payments and transactions
  • Sending service updates and important information
  • Improving website performance and user experience
  • Communicating promotional offers or newsletters
  • Providing customer support
  • Maintaining security and preventing fraud

We may also use anonymous website analytics data to understand how visitors interact with our website and improve our content and services.

Health & Fitness Information

Because our services include fitness coaching, nutrition guidance, and wellness support, you may voluntarily share personal health or lifestyle information with us. This information may include:

  • Fitness goals
  • Exercise history
  • Mobility limitations
  • Dietary preferences
  • Lifestyle habits
  • General wellness information

We treat this information with care and confidentiality. However, our services are not intended to replace professional medical advice, diagnosis, or treatment from licensed healthcare providers.

Users should always consult a physician before beginning any fitness, exercise, or nutrition program.

Payment Information

When purchasing coaching services or programs, payment information may be processed through secure third-party payment providers. We do not directly store your full credit card or financial information on our servers.

Third-party payment processors are responsible for securely handling financial transactions according to their own privacy and security standards.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic.

Cookies help us:

  • Understand visitor behavior
  • Improve website functionality
  • Save user preferences
  • Analyze marketing performance
  • Provide a smoother browsing experience

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Third-Party Services

We may use trusted third-party tools and services to help operate our website and business. These may include:

  • Payment processors
  • Email marketing platforms
  • Scheduling software
  • Analytics providers
  • Video conferencing platforms
  • Customer relationship management systems

These third parties may have access to limited information necessary to perform their services on our behalf. They are not permitted to use your information for unrelated purposes.

We encourage users to review the privacy policies of any third-party platforms they interact with through our services.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

Security measures may include:

  • Secure website hosting
  • SSL encryption
  • Password-protected systems
  • Restricted access to sensitive information
  • Secure third-party payment processing

While we strive to protect your data, no online transmission or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security of your information.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Request a copy of your stored information
  • Limit or object to certain uses of your data

To make a privacy-related request, please contact us using the information provided at the end of this policy.

We will make reasonable efforts to respond to requests within the timeframe required by applicable laws.

Email Communications

If you subscribe to our newsletter, updates, or marketing communications, you may occasionally receive emails about:

  • Fitness tips and wellness content
  • Coaching updates
  • Promotional offers
  • New services or programs
  • Event announcements

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or contacting us directly.

Even if you unsubscribe from promotional emails, we may still send important service-related communications regarding appointments or account activity.

Children’s Privacy

Our website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been submitted by a child under 13, we will take reasonable steps to delete the information promptly.

Parents or guardians who believe a child has provided information may contact us directly.

External Links

Our website may contain links to third-party websites, social media platforms, or external resources. We are not responsible for the privacy practices or content of those external websites.

Users should review the privacy policies of third-party websites before providing personal information.

Online Coaching & Virtual Sessions

For clients participating in virtual fitness coaching, online consultations, or group training sessions, we may use third-party video conferencing or communication platforms.

While we strive to use secure and reputable platforms, we cannot guarantee the security practices of third-party services outside our direct control.

Clients are encouraged to use secure internet connections and protect their personal devices during online sessions.

Data Retention

We retain personal information only as long as necessary to:

  • Provide coaching services
  • Fulfill legal obligations
  • Resolve disputes
  • Maintain business records
  • Enforce agreements

When personal information is no longer required, we take reasonable steps to delete or anonymize it securely.

Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

We encourage users to review this Privacy Policy regularly.

Disclaimer

Our coaching services are intended for educational and informational purposes only. Results from fitness training, nutrition coaching, and wellness programs may vary among individuals based on factors such as consistency, health status, lifestyle, and personal effort.

We do not guarantee specific fitness, weight loss, or health outcomes.

Participation in any exercise or nutrition program is voluntary and undertaken at your own risk.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through our website contact form or customer support channels.

We are committed to protecting your privacy and maintaining a safe, transparent experience for all clients and website visitors.