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At New Chapter Strength, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, book training sessions, participate in online coaching programs, or communicate with us.
By using our website or services, you agree to the terms outlined in this Privacy Policy. We are committed to protecting your information and ensuring transparency about how your data is handled.
This policy applies to all users of our website, online fitness programs, nutrition coaching services, virtual training sessions, and in-home personal training services.
We may collect personal information from you when you:
The information we collect may include:
We only collect information necessary to provide our coaching, customer support, and website functionality.
We use your information to provide a better experience and improve our services. Your information may be used for the following purposes:
We may also use anonymous website analytics data to understand how visitors interact with our website and improve our content and services.
Because our services include fitness coaching, nutrition guidance, and wellness support, you may voluntarily share personal health or lifestyle information with us. This information may include:
We treat this information with care and confidentiality. However, our services are not intended to replace professional medical advice, diagnosis, or treatment from licensed healthcare providers.
Users should always consult a physician before beginning any fitness, exercise, or nutrition program.
When purchasing coaching services or programs, payment information may be processed through secure third-party payment providers. We do not directly store your full credit card or financial information on our servers.
Third-party payment processors are responsible for securely handling financial transactions according to their own privacy and security standards.
Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic.
Cookies help us:
You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
We may use trusted third-party tools and services to help operate our website and business. These may include:
These third parties may have access to limited information necessary to perform their services on our behalf. They are not permitted to use your information for unrelated purposes.
We encourage users to review the privacy policies of any third-party platforms they interact with through our services.
We take reasonable precautions to protect your personal information from unauthorized access, misuse, disclosure, or alteration.
Security measures may include:
While we strive to protect your data, no online transmission or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security of your information.
Depending on your location and applicable privacy laws, you may have the right to:
To make a privacy-related request, please contact us using the information provided at the end of this policy.
We will make reasonable efforts to respond to requests within the timeframe required by applicable laws.
If you subscribe to our newsletter, updates, or marketing communications, you may occasionally receive emails about:
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or contacting us directly.
Even if you unsubscribe from promotional emails, we may still send important service-related communications regarding appointments or account activity.
Our website and services are intended for adults and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that information has been submitted by a child under 13, we will take reasonable steps to delete the information promptly.
Parents or guardians who believe a child has provided information may contact us directly.
Our website may contain links to third-party websites, social media platforms, or external resources. We are not responsible for the privacy practices or content of those external websites.
Users should review the privacy policies of third-party websites before providing personal information.
For clients participating in virtual fitness coaching, online consultations, or group training sessions, we may use third-party video conferencing or communication platforms.
While we strive to use secure and reputable platforms, we cannot guarantee the security practices of third-party services outside our direct control.
Clients are encouraged to use secure internet connections and protect their personal devices during online sessions.
We retain personal information only as long as necessary to:
When personal information is no longer required, we take reasonable steps to delete or anonymize it securely.
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
Any updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
We encourage users to review this Privacy Policy regularly.
Our coaching services are intended for educational and informational purposes only. Results from fitness training, nutrition coaching, and wellness programs may vary among individuals based on factors such as consistency, health status, lifestyle, and personal effort.
We do not guarantee specific fitness, weight loss, or health outcomes.
Participation in any exercise or nutrition program is voluntary and undertaken at your own risk.
If you have questions about this Privacy Policy or how your information is handled, please contact us through our website contact form or customer support channels.
We are committed to protecting your privacy and maintaining a safe, transparent experience for all clients and website visitors.